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POLICY TERMS
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Acknowledgement:
Artwork:
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To minimize art
charges, customer should provide ‘production ready’
artwork, otherwise any changes or alterations are
subject to charges.
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Artwork should be
submitted in AI format. Any other format should be
confirmed with Omega One Trade to final approval.
Cancellation charges:
Deliveries / Shipping:
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Standard delivery
times as noted in catalogue, or agreed upon at time of
order, may have to be adjusted due to unforeseen
circumstances associated with ‘custom’ manufacturing,
where shipping method may have to be upgraded in order
to meet your order deadline.
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All orders are F.O.B.
Toronto ON; Los Angeles CA, as noted on your order
‘Acknowledgement’.
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If shipping method has
not been specified, Omega One Trade will select most
appropriate method based on weight, destination, and
time available. Customer must supply carrier account
information if ‘special’ delivery requirements required.
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We
have no control over your order once we ship the merchandise
out of our factories. Therefore, we cannot be held accountable
for any items delayed in transit.
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In
addition, we cannot be held responsible for any failed
deliveries due to circumstances beyond our complete
control. Circumstances such as US Customs delay or hold,
Labor Disputes or Strikes, Problems at Ports of Entry,
or Natural Disasters.
Drop shipments / Split
shipments:
Less than Minimum:
Ordering:
Overruns & Underruns:
PMS Colors:
Pre-Productions:
Pricing:
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We reserve the right
at any time to correct any pricing or description error.
Please note that our online prices, services, and
specifications
are subject to change without notice.
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If an error occurs anywhere on the website we are not
obliged to fulfill it and as such will inform our customers
of the situation by providing the correct pricing or
information before proceeding with any order.
Product Specifications:
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We reserve the right
to modify any specifications associated with the
physical characteristics of our product line, or to
withdraw / discontinue product lines at any time without
notice or obligation.
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Further, due to the
custom procedures employed in the production of our
products, there may be minor fluctuations in dimensions
/ weights outlined in our catalogue.
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All published
dimensions / weights are for discussion purposes and
shipping estimates only.
Returned Goods:
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Factory authorization
must be obtained “in writing” prior to merchandise being
returned for any reason.
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Such authorization
will not be granted after 15 working days from receipt
of merchandise.
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Unauthorized returns
will be refused and returned to sender at their expense.
Rush Services:
Trademarks & Promotion:
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We
assume that all artwork submitted by our customers are
in total compliance with the laws regarding copyright,
trademarks, and so on. Anyone who place these orders
agree not to hold Omega One Trade Inc. responsible for
any costs and/or expenses, or damages that may arise
under these laws as a consequence of our use of said
artwork.
Warranty:
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Omega One Trade
warrants that all products are quality inspected and
free of factory defect prior to leaving any of our
facilities, any service claims to the contrary must be
made, in writing, within 15 days of receipt of the
merchandise.
© 2003 - 2014 Omega One Trade All rights reserved.
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