OMEGA ONE TRADE

                      

                     

    

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POLICY TERMS

 

Acknowledgement:

  • All orders are promptly acknowledged in writing by fax or email. Verbal agreement will not be accepted. it remains the customer’s responsibility to ensure receipt of order and that any changes are transmitted to Omega One Trade for confirmation.

Artwork:

  • To minimize art charges, customer should provide ‘production ready’ artwork, otherwise any changes or alterations are subject to charges.

  • Artwork should be submitted in AI format. Any other format should be confirmed with Omega One Trade to final approval.

Cancellation charges:

  • Customer is responsible for all work completed up to time of cancellation – including artwork, die / set-up charges & production.

Deliveries / Shipping:

  • Standard delivery times as noted in catalogue, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with ‘custom’ manufacturing, where shipping method may have to be upgraded in order to meet your order deadline.

  • All orders are F.O.B. Toronto ON; Los Angeles CA, as noted on your order ‘Acknowledgement’.

  • If shipping method has not been specified, Omega One Trade will select most appropriate method based on weight, destination, and time available. Customer must supply carrier account information if ‘special’ delivery requirements required.

  • We have no control over your order once we ship the merchandise out of our factories. Therefore, we cannot be held accountable for any items delayed in transit.

  • In addition, we cannot be held responsible for any failed deliveries due to circumstances beyond our complete control. Circumstances such as US Customs delay or hold, Labor Disputes or Strikes, Problems at Ports of Entry, or Natural Disasters.

Drop shipments / Split shipments:

  • Contact Us for details

Less than Minimum:

  • Orders for less minimum stated in catalogue are subject to ‘less than minimum’ charge.

Ordering:

  • All orders must be received in ‘writing’ – telephone orders will not be entered into production unless backed up in writing.

Overruns & Underruns:

  • Due to the nature of our business, we reserve the right to ship and invoice for 5% over & under the quantity ordered – any order requiring ‘specific’ quantitiy is subject to a 5% surcharge on the ‘unit’ price.

PMS Colors:

  • PMS color matching is possible for most of the products and a minimum order quantity is applied and this varies by different products.

Pre-Productions:

  • A pre-production sample charge will applied and this varies by products.

Pricing:

  • We reserve the right at any time to correct any pricing or description error. Please note that our online prices, services, and specifications are subject to change without notice.

  • If an error occurs anywhere on the website we are not obliged to fulfill it and as such will inform our customers of the situation by providing the correct pricing or information before proceeding with any order.

Product Specifications:

  • We reserve the right to modify any specifications associated with the physical characteristics of our product line, or to withdraw / discontinue product lines at any time without notice or obligation.

  • Further, due to the custom procedures employed in the production of our products, there may be minor fluctuations in dimensions / weights outlined in our catalogue.

  • All published dimensions / weights are for discussion purposes and shipping estimates only.

Returned Goods:

  • Factory authorization must be obtained “in writing” prior to merchandise being returned for any reason.

  • Such authorization will not be granted after 15 working days from receipt of merchandise.

  • Unauthorized returns will be refused and returned to sender at their expense.

Rush Services:

  • Rush deliveries are available on many product lines – contact the factory to determine if / what rush charges will apply to meet your deadline.

Trademarks & Promotion:

  • We assume that all artwork submitted by our customers are in total compliance with the laws regarding copyright, trademarks, and so on. Anyone who place these orders agree not to hold Omega One Trade Inc. responsible for any costs and/or expenses, or damages that may arise under these laws as a consequence of our use of said artwork.

Warranty:

  • Omega One Trade warrants that all products are quality inspected and free of factory defect prior to leaving any of our facilities, any service claims to the contrary must be made, in writing, within 15 days of receipt of the merchandise.

 

 

2003 - 2014 Omega One Trade All rights reserved.